Cancellation & Return Policy

At trevoe.com, we strive to ensure customer satisfaction. Please read our cancellation, return, and refund policy carefully before making a purchase.

1. Order Cancellation

  • Orders may be cancelled before the product is shipped or produced.
  • If your order is successfully cancelled before shipment, you will receive a full refund.
  • Once the product has been shipped, the order cannot be cancelled.

To request a cancellation, please contact us as soon as possible at:
📧 [Insert Customer Support Email]

2. Returns (If Applicable)

We accept returns within 30 days from the date you receive your product.

✅ Return Eligibility

To qualify for a return:

  • The item must be unused
  • The item must be in the same condition as received
  • The item must be in its original packaging
  • Proof of purchase (receipt or order confirmation) is required

⚠️ Please do not send your purchase back to the manufacturer.

You must contact our customer service team first to obtain return instructions.

3. Return Shipping Costs

  • If the return is due to customer reasons (e.g., wrong item ordered, no longer wanted), the customer is responsible for the return shipping costs. The cost depends on the courier you choose.
  • If the return is due to our error (e.g., damaged item, defective product, wrong item sent), we will cover the return shipping cost.

✅ No restocking fee will be charged for returns.

4. Refunds (If Applicable)

Once your returned item is received and inspected:

  1. We will send you an email notification confirming receipt.
  2. We will notify you whether your refund is approved or rejected.
  3. If approved, your refund will be processed within 3 business days.

The refund will be issued to your original payment method.
Depending on your bank or credit card company, it may take additional time for the refund to appear in your account.

5. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.
  2. Contact your credit card company (it may take time before the refund is officially posted).
  3. Contact your bank.

If you have completed all these steps and still have not received your refund, please contact us at:

📧 [Insert trevoe.com support email — DO NOT use baofuj email]

6. Return Address

Returns must be sent only after receiving confirmation and instructions from our customer support team.

Return Address:
1611 Pennsylvania Avenue NW
Washington, D.C., United States

⚠️ Important:
Do not return items without contacting us first. Unauthorized returns may not be processed.

7. Contact Information

For cancellation or return requests, please contact:

Website: https://trevoe.com
Email: [Insert Official Support Email]